Store Home :: Policies & Shipping
Store Policies and Shipping Information
Payments
Payments: We accept payment with VISA, MasterCard, American Express, Discover, as well as bank transfers and PayPal balance. All Web transactions are encrypted and secure. You also can pay by check. Or call us at (415) 332-3179 during regular business hours. We can take care of everything by phone.
Mailing Address
If you prefer to send a check, our mailing address is:
Spaulding Wooden Boat Center
Foot of Gate Five Road
3 Road 3 Ste 7
Sausalito, CA 94965-9800
Returns & Exchange Policy
- Returns and exchanges must be approved by phone or email or in-store within 30 days of original purchase.
- Returns must be approved prior to being shipped to us. Unauthorized returns will not be refunded or exchanged.
- Returned product must be received in new condition. Damaged or modified products will not be refunded.
- All returns & exchanges must be accompanied with an original receipt.
- No refunds or exchanges will be given after 30 days from the original purchase. If the purchase is a gift, the same policy applies.
- A 15% restocking fee will apply to returns.
- Shipping costs are not refundable.
Out of Stock Items and Back Order Policy
- We will notify you if any items you have ordered are out of stock or unavailable.
Sales Tax
- Sales tax is included in the price of all items.
Cancellation Policy
- If you wish to cancel an item, notify us by phone or e-mail. If the item has already shipped, then our Return Policy applies.
Shipping
Domestic Orders
- Shipping charges are added during checkout.
- Expect a shipment to take an average ten to twenty business days to reach you after the order is received by us. Orders within the United States will be shipped USPS Mail. For other shipping arrangements, contact us.
International Orders
- International orders will be shipped USPS Priority Mail International.
- Expect a shipment to take an average two to three weeks to reach you after the order is received by us.
- For other shipping methods and for special handling, please contact us for shipping options and costs. Additional handling fees may apply if order requires unusual or special services or packaging.
